1. komponenta

Lecture type	Total
Lectures	15
Exercises	30

* Load is given in academic hour (1 academic hour = 45 minutes)

After completing the course and passing the exam, students will gain knowledge about conflicts, strategies, or methods of conflict resolution, and acquire basic competencies for the implementation of the negotiation and mediation process.

Learning outcomes:
Analyze the theories underlying the conflict and connect them with the type and nature of the conflict as well as possible interventions for resolving the conflict
Analyze the conflict in relation to its elements and conceptual frameworks for choosing a method of conflict resolution
Compare different conflict resolution styles
Compare basic conflict resolution models
Match communication skills with conflict resolution skills
Demonstrate the basic steps of the negotiation and mediation process
Present the way and methods of resolving conflicts on a concrete example

CONTENT
Term Content Type of teaching activity
Week 1 Introductory lecture; definitions of conflict, types, levels and components of conflict Interactive lecture and exercises (mapping and analysis of conflict)

Week 2 Conflict Resolution Definitions
Stages of conflict escalation
Roles in conflict resolution
Theoretical context of conflict resolution Interactive lecture and exercises (analysis of theories underlying the conflict, determining the type and nature of conflict and possible interventions for resolution)

Week 3 Reflective practitioner and conflict resolution (emotions, values, communication skills)
Conflict Resolution Styles Interactive Lecture and Exercises (Analysis of Own Conflict Resolution Strategies, Communication Skills Assessment Scale, Communication Skills Exercise / Demonstration)

Week 4 Negotiation - definitions and approaches to negotiation, course of negotiations Interactive lecture and exercises (List for preparation of negotiations - conflict analysis and conceptual framework for intervention selection)

Week 5 Negotiation - exercises through role play on a concrete example Role play on a concrete example

Week 6 Mediation, definitions, assumptions, types, course and stages of the process Interactive lecture and exercises (dilemmas, values and success of mediation; List for preparation and implementation of mediation)

Week 7 Specifics of mediation in social pedagogy (out-of-court settlement, family mediation, mediation in the process of divorce, school mediation) Interactive lecture

Week 8 Mediation exercises through role play and example Role play on a concrete example

Week 9 Group facilitation as a model of conflict resolution, facilitation approaches, challenges of group processes Interactive lecture and exercises (List for preparation of group facilitation;
Group conflict assessment and facilitator approach analysis)

Week 10 Case study (mediation and group facilitation) Exercises

Week 11 Family Conference Interactive Lecture and Exercises (Conflict Analysis and Family Conference Implementation)

Week 12 Task Exercises on a concrete example

Week 13 Guest lecturer - specifics of family mediation (Prof. Sladović Franz, PhD) Interactive lecture and exercises

Week 14 Guest lecturer - specifics of school mediation (Ana Karlović, prof. Psychologist) Interactive lecture and exercises

Week 15 Knowledge quiz, preparation for the exam, topic of the student's choice; Course evaluation Interactive lecture

Important notes:
The stated content of the course by weeks serves as a teaching framework. Namely, the content of the course may vary from the stated framework in order to meet the needs of a specific group of students.
The exact dates of the guest lecturers will be agreed later, after the start of classes, about which students will be notified in time.
In the course, we will combine conflict resolution theory with experiential learning on the above topics. Discussions, self-reflection, exercises and tasks in small groups, case studies, etc. it will allow students to link conflict resolution with their own experience and personal learning.

EVALUATION AND EVALUATION OF STUDENTS 'WORK DURING CLASSES AND THE FINAL EXAM

Students are required to complete agreed homework assignments with the teacher. For each unfinished homework, the student is deducted 0.5 points from the written exam.
The written exam carries a maximum of 18 points and consists of a total of 9 questions. The questions are: true / false, match terms, essay (describe, explain, explain, show by example).

Method of scoring student obligations:
Completed all homework / online assignments maximum 2 points
Written knowledge test maximum 18 points
A total of 20 points

Ratio of points and grades:
20.19 excellent
18.17 very good
16,15,14 good
13.12 sufficient
Less than 11 insufficient

1. Vršnjačka medijacija- priručnik za roditelje i nastavnike. Poglavlja: 1, 2, 3, 5 i 6., , Isić, U., OSCE, BiH, 2010.
2. Vršnjačka medijacija u školi. Diplomski rad., , Krstanović, S., Edukacijsko-rehabilitacijski fakultet. Sveučilište u Zagrebu., 2019.
3. Obilježja obiteljske medijacije, , Sladović Franz,B., Ljetopis socijalnog rada, 12 (2), 2006.
4. Konstruktivno rješavanje sukoba. U: Žižak,A., Vizek Vidović, V. i Ajduković, M.: Interpersonalna komunikacija u profesionalnom kontekstu, , Vizek Vidović, V., Edukacijsko-rehabilitacijski fakultet, Zagreb, 2012.
5. Pregovaranje, , Vizek Vidović, V., Zagreb: Edukacijsko-rehabilitacijski fakultet, 2012.
6. Conflict resolution for the helping professions. 3rd edition., , Barsky, A., Oxford University Press, Oxford, New York., 2017.

Socijalna pedagogija, 6. semestar - Regular studij - Social Pedagogy